Shipping policy

IS SHIPPING FREE?

Shipping is totally free worldwide on items that are marked for "free shipping".

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from the different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a backorder, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! 

WHEN WILL I RECEIVE MY ORDER?

As our products are handcrafted, we maintain a production cycle of 3-5 days for standard styles and 10-13 days for special sizes and custom designs. We kindly ask for your patience, as quality creations are worth the wait. Rest assured, we will make every effort to expedite your order! Given the popularity of our offerings, please allow up to one week for delivery to your country after production (delivery times may vary by product). Please note that these timelines are estimates due to high demand.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders have tracking no. They also are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives in its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.

If You still have any questions, please contact us by email: service@hautess.com